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Corona Virus Statement

Corona Virus Statement

Par-Troy is open during our normal business hours. We cannot say it is business as usual because these are not "usual" times. Since heating and air conditioning are considered as essential business, we are still operating to help customers with HVAC emergency needs.

To that end, we will not work in your home if we have any symptoms of illness. You may see us wear gloves or masks. And if we are not wearing them and you would prefer that we do, please ask. We will wash our hands frequently. We will maintain a sanitary distance as part of our work.

We are taking COVID-19 outbreak very seriously. Here are the following procedures we have set in place to ensure the safety of our customers: 

  • Virtual estimates - we now offer virtual appointments using Zoom or other conferencing services to attempt to diagnose your problem over the phone/computer.
  • Conversations by phone or text - for some issues, we may be able to walk you through the issues you are facing and have you give a read-out to help diagnose the issue. Text us (973) 858-5256
  • Social Distancing - although we LOVE to get to know our clients, we promise to do our best to keep at least 6 feet between us and your occupants to help you feel more comfortable about having people in your home.
  • Our technicians will wear masks and gloves.
  • Pets must be isolated - Please no cats or dogs contacting us - we're a sucker for those cute furballs but safety first!
  • Electronic payments - rather than having to open mail that may be handled by others, you can choose to pay online and skip the mailbox. Click here to pay online.

We are working hard to honor our commitments to our clients, to our colleagues, to our families and our community.

We know your schedules and routines may not be normal. We know ours will not be normal. We will adapt to serve you to the fullest extent.

Contact us at 973-363-2324 to schedule an appointment or to reschedule an appointment. We look forward to taking care of your home, so you can take care of yourself and your family. 

~ Lino

Owner, Par-Troy

 
Awards & Affiliations
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  • Comfort Institute Logo